Comments on: Monos Luggage Review

By: Midlife Globetrotter

Midlife Globetrotter — Wed, 30 Jul 2025 14:00:22 +0000

In reply to Pete. Sorry to hear your replacement handle didn't solve the problem. Thanks for sharing your experience.

By: Pete

Pete — Mon, 09 Jun 2025 14:12:10 +0000

anyone reading this do not buy Monos! they sent me a replacement handle which made no difference and just wasted my time. i’m seeing comments saying don’t overpack. what a joke! never heard a suitcase with a rule like that. so the lifetime warranty is just BS. My wife’s Away is holding well after dozens of business trips.

By: Linn Aschenbach

Linn Aschenbach — Sun, 09 Feb 2025 19:44:50 +0000

We received Monos suitcases from my mom for a Christmas gift. We used the pieces on a recent 32 day cruise. All suitcases had issues. One wheel on two suitcases broke off, and the third weekend handle would not retract when extended. After about 20 emails with the “Customer Happiness” department, they would not:
-Repair or replace the luggage
-Recommend where we could have it fixed
-Sell us the parts needed to repair the suitcases
Their response to not standing behind their warranty was that they could not verify our gift purchase. We supplied 4 addresses, 4 phone numbers, and local stores that my Mom shopped at. Unfortunately she had passed away in July….in October the hurricane Milton hit Florida, and r all her records were destroyed. We would NEVER purchase or gift this brand to ANYONE@@@

By: Midlife Globetrotter

Midlife Globetrotter — Thu, 12 Dec 2024 16:21:43 +0000

In reply to Catherine Sellens. Hi Catherine, I wasn't aware you could but them through "Airmails". I am not familiar with that. Do you mean Aeroplan Airmiles? Either way, I agree the warranty should apply, regardless of how you purchased them. I hope you've been able to resolve it since leaving the message. Susan

By: Midlife Globetrotter

Midlife Globetrotter — Thu, 12 Dec 2024 16:15:28 +0000

In reply to Blaire. Thanks for sharing your feedback Blair.

By: Blaire

Blaire — Fri, 29 Nov 2024 20:12:46 +0000

Hey, thanks for a great blog post on this! I wanted to add that I bought the carry on in black. The scuff marks look worse than any other hard shell bag I’ve bought (ie. prior ones from marshalls/tj maxx). I know you mentioned dark colors are probably better but I can confirm the darker ones scratch really badly too, even after just 1-2 times as a carry on. On top of that, the black shows grease marks so if you have any lotion on or you’ve touched food at the airport and then your bag, it will show these. It’s my biggest disappointment with this bag :(, amongst a few other critiques.

By: Catherine Sellens

Catherine Sellens — Tue, 29 Oct 2024 17:38:33 +0000

MY problem with MONOS is that I purchased two LARGE suitcases and on their second trip the locking latch on BOTH fractured
I have contacted MONOS, supplied them with all documentation photos etc and because they were purchased as rewards through Airmails they WILL NOT honour the warranty claim

This is a warranty claim normally

The suitcases are now useless because they do not lock ABSOLUTE WASTE

DO NOT BUY MONOS DO NOT BUY MONOS
complete lack of ethics

By: Midlife Globetrotter

Midlife Globetrotter — Wed, 02 Oct 2024 23:55:19 +0000

In reply to Christina B.. Yes, overpacking the bag interferes with the handle movement. I had the same issue but easily resolved — I need to not overpack :)

By: Anne Otto

Anne Otto — Fri, 30 Aug 2024 02:44:49 +0000

In reply to Angela. mine too, I guess my mistake for ordering that color, my husband's is navy and still looks okay, but mine looks terrible after 2 trips. Hint, don't get a light color. I will probably not buy another Monos piece of luggage

By: Leigh Pelc

Leigh Pelc — Wed, 31 Jul 2024 17:09:07 +0000

I have been in contact with “customer service”. from Monos This luggage is lightweight, rolls nicely and has great features…BUT, it is expensive and the outer shell is made of a terrible product. It doesn’t hold up. After 1 trip, mine has deep scratches, marks, and looks like I have been all over the world (btw, my inexpensive small piece came out unscathed). If you want a product that looks like crap, is expensive and not much customer service (they told me to cover the problem areas with stickers), then give it a try. I suggest you shop around and read ALL reviews that are out there.